-- Features Comparison Table -- |
|||||||
 |
 |
 |
|||||
| Database / Language | SQL / VB |
Access 2000 |
|||||
| Operates with Win NE, 2000, XP Pro, Linux workststion, not server. (Not Win 9x or ME) | not WIN 9X |
not Linux |
|||||
| Number of service calls per day | Unlimited |
65 max. |
|||||
| Multiple window display |  |
 |
|||||
| Data conversion from existing .dbf, excel, etc .formats. Conversion utility included | |
|
|||||
| Service Billing, work orders, equipment and service history | |
|
|||||
| Customers, contracts, products, parts, customer inventory, technicians | |
|
|||||
| Export of invoices to MYOB, QuickBooks, Sage and others | |
Option
|
|||||
| Planned maintenance | |
Option |
|||||
| Contract (period) billing, rental billing, service billing | |
Option |
|||||
| Master Service contracts - multiple machines on a single contract | |
|
|||||
| Sales order processing with quotations, credits, parts and consumables sales, machine sales, POS invoices | |
|
|||||
| Meter Billing | Option |
Option |
|||||
| Multiple warehouse, van stock etc. | |
Option |
|||||
| Simple sales order processing. Sales of parts, consumables and equipment | |
|
|||||
| Work control, with engineer allocation parts and labour usage | |
|
|||||
| Inventory | Option |
Basic catalog |
|||||
| Visual scheduling & job escalation | |
|
|||||
| Loan item Administration with full auditing | |
|
|||||
| Technician dispatch via Short Message Service (SMS) | Option |
|
|||||
| Full suite of history, performance and profitability reports with management statistics | |
|
|||||
| Email reports & forms (e.g. work orders, etc. but not POS without the optional module) | |
|
|||||
| User customizable reports with - | Crystal Reports |
Access Reports |
|||||
| Updates via the web and support by phone or email for an annual fee | |
|
|||||
| Support via Secure Netstream web-link to customer desktop | |
|
|||||
 |
|||||||
Optional Modules |
|
|
|||||
| Stock Control | Inventory Ledger. Central, locational and loan stock. Machine stock. Purchase Order processing. Stock auditing & valuation. Full stocktake facility. Reports |
Option |
Included in Standard |
||||
| Multiple Warehouse | Central, locational and van stocks | Included in
Stock Control Option |
Option |
||||
| Purchase Orders | Purchase order processing | Included in Standard |
|||||
| Master Service Contracts | Master Service contracts - multiple machines on a single contract | Included in Standard |
Option
|
||||
| Period Billing | Contract (period) billing, rental billing, service billing | Option
|
|||||
| Preventative Maintenance | Automatically generate & schedule PM calls | Option
|
|||||
| Accounting Exporter | Transfer Invoice & PO data to MYOB, QuickBooks or Sage. (PO requires Purchase Order module) | Option
|
|||||
| Meter Billing | Meter billing and contract management for copiers | Option
|
Included in Standard |
||||
| Remote Solutions | Remote Customer - service requests via the web | Option
|
Option
|
||||
| Remote Engineer - dispatch via Internet | Option
|
Option |
|||||
| SMS or Email notification for engineer or customer | Option
|
Included in Standard | |||||
| Wireless - full 2-way data access |
Pocket PC |
BlackBerry |
|||||
Contact Office Tech Services at +61 2 9958 3276, or email
ots@officetech.com.au |
|||||||