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Help Desk services and software (25)
Answering Service - Call Center
http://www.answerconnect.com/
We serve as an nationwide inbound call center and answering service for all industries. We answer for other companies in their business name. We provide services from secretarial to order entry.
IT Support
http://www.itmanagedsupportservices.co.uk/
Sagari providing professional IT Support and cloud computing services to small to medium sized businesses throughout the UK
Help Desk Software
http://www.markcarey.com/web/help-desk-software/
Directory of help desk software companies, products, and information.
Central Station Software
http://www.microkey.com/
Microkey offers complete central station software and billing solutions.
Knowledge Management Software
http://www.novosolutions.com/
Leading provider of web based, customer support and documentation solutions, featuring our help desk software.
Free USB Data Recovery Software
http://www.usbdrivedatarecovery.com/
Company provides digital data retrieval service to save data loss due to unknowingly deletion of data or improper usage of device easily
ISS - Homepage
http://www.inet-sciences.com/
ISS - Homepage
Customer Service and Help Desk Software
http://www.supportsentry.com/
Customer service and online help desk software.
Help Desk Software
http://freehelpdesk.org/
Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software. The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Auratech Software
http://www.auratech.com.au/
Automate your business and save time and money, using software to help run your business as efficiently and effectively as possible. Our business automation software can help you improve your customer service, increase your sales and improve your help desk, all with less effort, time and costs. Automation through the use of software is the key to growing your business and increasing your profits.
Explore the range of business software that we develop. We also resell other companies' software, that we feel to be of great benefit to your business. We also have a range of business courses and articles that you will find very helpful to your business.
Help Desk Software from ScriptLogic
http://www.helpdesksoftware.com/
IT Help Desk- Empowers IT Administrators to effectively manage trouble ticket requests with proven, scalable and flexible software to shorten the lifecycle of IT help desk issues. Realize a 42% efficiency gain by implementing a ticket tracking solution to manage help desk issues. Eliminate 15% of help desk calls by implementing a knowledgebase. Implement “enterprise” functionality at an SMB price point.
ScriptLogic Corporation is a leading provider of Desktop Management, Server Management, Active Directory Management, Exchange Email Management and Help Desk Management Software for IT professionals. With a product offering of more than 20 solutions, ScriptLogic provides a comprehensive approach for managing Windows Networks.
PRD Helpdesk Software
http://www.helpmasterpro.com/
HelpMaster Pro helpdesk software provides a complete set of integrated helpdesk software modules to work across all communication channels within your enterprise. If you are doing business via the phone, email or web, HelpMaster Pro will help you to deliver outstanding customer service while at the same time allowing you to build a consolidated overview of your business needs and support information.
HelpMaster Pro is a unique template based helpdesk software solution, which allows you to combine and capture support, sales, marketing and feedback information from your customers via the use of a powerful workflow engine. Unlike other helpdesk software products that are just desktop (Windows) based, or only web based, HelpMaster Pro ships out-of-the box with both desktop and web products. This means that a HelpMaster Pro implementation covers all communication channels of your organization. You get the full power of a rich Windows application, plus the flexibility and portability of a web interface - all in the same helpdesk software.
HELPTiger
http://www.helptiger.com/
Fully featured and extremely robust, HELPTiger is the ultimate web based Help Desk Software Solution. HELPTiger allows you to harness the power of the internet to manage all your internal and external issues. Track your Help Desk support calls 24 x 7 in your own branded and fully customisable HELPTiger Site. All you need is a web browser and an internet connection!
HELPTiger is the perfect way to allocate and track jobs within your organisation. Take HELPTiger into the boardroom and allocate jobs during your staff meetings. Our comprehensive, automatic email system will keep you, your staff and your selected clients up to date with helpful reminders when deadlines are not met. Utilise the power of our flexible HELPTiger Searching and Reporting to quickly locate issues company wide and to gain valuable insight into the effectiveness of your Company's Help Desk and Issue Management Processes.
Help Desk Software
http://www.ilient.com/
A new version of Ilient's SysAid Free Help Desk Software is now available. This version is completely free, with no trial period, and no ads. SysAid Help Desk Software offers efficient, web based help desk. SysAid is the perfect choice for internal IT helpdesk software. However, if you are looking for external support helpdesk software - check out SysAid CSS.
With Ilient's free help desk software, you'll be able to: Self Service Portal - Let end users submit service requests via simple online forms; Sort, search through, and deal with service requests using an efficient methodology; Print reports on the state of your help desk; Communicate with users via Email, SMS, and instant messages; Utilize various features such as escalation, automatic notifications, a knowledgebase, and more.
Help Desk Software by PerlDesk
http://www.perldesk.com/
To deliver great customer service you need a robust system that organizes and streamlines your helpdesk and emails, enabling your staff to deliver fast, accurate support. PerlDesk is trusted by over 7,000 companies worldwide to efficiently manage customer support services. This web-based help desk solution and email management software streamlines web- and email-based requests, improving customer support quality, efficiency, and response time.
An intuitive interface makes it easy for customers to ind answers in FAQs, troubleshooters, and articles instantly. Keep Customer Inquiries Moving - Automatically direct incoming emails and web requests to the right support staff.
Numara Software
http://www.numarasoftware.com.au/
Numara FootPrints is the service management solution to keep your organisation in step with the changing demands of your internal and external customers. FootPrints meets the need to adapt service delivery channels to achieve operational advantage, compliance, support customers and retain staff. Numara FootPrints is a future proof solution that will adapt to your business service needs.
Numara Track-It! is trusted by more than 48,000 businesses and is the most widely installed helpdesk software and asset management solution in the world. Thanks to its professional helpdesk software functionality, support is increased, communication with end users is improved and call management becomes more efficient. Numara Track-It! is the complete support tool-kit that provides practical answers to IT support situations.
VersaDev.com
http://www.versadev.com/
An effective Help Desk, Service Request or Case Management System is becoming a critical success factor in a growing number of organizations. Businesses are constantly trying to find a more efficient way of providing full and well managed support throughout the cycle of managing their customers - this is where versaSRS HelpDesk can help.
Adaptable to a diverse range of business processes, versaSRS HelpDesk combines a browser-based interface with a database back-end globally accessible system. What makes versaSRS HelpDesk stand out from the crowd is its unique 'look and feel'. Although a browser-based application, versaSRS HelpDesk does not look like a traditional Webpage. Instead, it has been designed to look, behave and work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology.
VersaDev.com
http://www.versasrs.com/
An effective Help Desk, Service Request or Case Management System is becoming a critical success factor in a growing number of organizations. Businesses are constantly trying to find a more efficient way of providing full and well managed support throughout the cycle of managing their customers - this is where versaSRS HelpDesk can help.
Whether to support clients or internal users, versaSRS HelpDesk is a packaged application enabling organisations to quickly and effectively deploy comprehensive Service, Incident, Configuration and Service Level Management processes with a minimum investment in infrastructure. Based on the ITIL service management system (IT Infrastructure Library), and built using the Microsoft .NET Framework, versaSRS HelpDesk provides a flexible and scalable solution for managing service requests or case management processes and providing cost effective solutions to end users and customers.
HelpDesk.Com - A list of help desk software and solutions
http://www.helpdesk.com/
Welcome to helpdesk.com, the definitive help desk software and CRM solutions directory on the Internet. Since 1995, helpdesk.com has been the service and support industry's leading online resource for helpdesk and CRM-related products and services, providing a one-stop knowledge and information portal for CRM, help desk, and IT professionals, users, and evaluators alike.
Understand and implement ITIL Service Support without shedding blood! The ITIL Heroes Handbook gives you a quick backgrounder on ITIL basics and dives deep into ITIL Service Support with examples drawn from real-world customers. It packs some action; you get to implement a Service Desk to understand how easy it is.
Free trouble ticket software
http://www.troubleticketexpress.com/
Welcome to the home of an open source trouble ticket system. Use this CGI script on your web site for everything from bug tracking and customer support to project management and to-do lists. Creating a trouble ticket is now as easy as submitting a web form, while the help desk software assigns unique number to each service request and saves it in the database to review at any time. Truly scalable solution: start with a plain text database, upgrade to the industry-strength MySQL or Microsoft SQL Server engine as your needs grow.
The "thank you for your interest" message is not enough today. Assure your customers that you have the procedure and no question will go into a black hole. The Trouble Ticket Express software will automatically produce easy to follow instructions how to submit follow-up messages and monitor ticket progress. Then it will broadcast e-mail notifications to all service operators announcing new customer inquiry.
Coral Sea Software
http://www.coralseasoftware.com/
Established in 1985 Coral Sea Software provides software products and services to customers in Australia, the USA, UK and many other countries around the world. SysMan is a full-featured IT helpdesk & facilities management system for organizations that need a proven cost-effective help desk software package that works "out of the box". SysMan provides a blend of features and benefits that combine to produce a powerful and cost-effective IT helpdesk & facilities management system that is easy to use, does the job and pays for itself over and over again.
Barracuda CRM delivers all of the features and facilities found in the biggest customer relationship management systems which cost hundreds of thousands of dollars. Barracuda provides a strategic profit centre that reduces sales and marketing costs, drives revenue growth and increases customer satisfaction - and it does it all without fuss and at a fraction of the cost.
EMC Infra
http://www.infra.com.au/
EMC INFRA develops a 100% web architected solution - Infra - to automate IT Service Management processes in enterprise organizations. Infra is independently verified to the highest level of ITIL compatibility for Incident Management, Problem Management, Change Management, Release Management, Configuration Management, Service Level Management and Availability Management.
With a proven track record of implementation success in global enterprises across an international client base, Infra delivers the best upfront and ongoing value for comparative depth of functionality in the enterprise IT Service Management market.
Loc8 Asset Management, Maintenance and Help-Desk Solution
http://www.smartpath.com.au/
Founded in 2001, Smartpath delivers asset, maintenance and help desk management solutions via web 2.0 software and Software-as-a-Service to give companies total visibility and control of their fixed and IT assets including the location, condition, value and status. Smartpath's flagship solution, Loc8, is a business control solution that enables companies to gain a consolidated view of their assets, meet statutory reporting and compliance requirements, mitigate risk, manage asset additions, disposals and transfers, control procurement and maintenance costs and leverage the value of assets throughout their organisation.
Headquartered in Sydney with an office in Melbourne, Smartpath works internationally across all industries, predominantly engineering, facilities management (FM), energy, health, IT, petro-chemical, resources, manufacturing, transportation, building and construction and government.
Auscomp
http://www.auscomp.com.au/
If your business could benifit from an expertly tailored IT solutions and if you want a robust, future-proof, cost-effective IT solution that delivers results? Auscomp can help you. Our experience in building complex business productivity and ecommerce applications ensures we can successfully deliver the largest or smallest projects, and reduce project cost and duration.
Service Offerings: strategic consulting, project management, web site development, system design & development, application development, solutions implementation, online marketing, ongoing support services.
Far Edge
http://www.faredge.com.au/
Far Edge provides a wide range of support services, from helpdesk and system administration through to hosting services and medium-scale call centre functions. Our staff are experienced with both Linux and Microsoft Windows operating systems and consumer electronics products. We are experienced in implementing open-source solutions, providing our clients with reliable and high-quality defect tracking, ISO certification, timesheeting and issue-ticketing systems. Where no open-source solutions are available, we cna evaluate commercial products and reduce the inherent risk in IT infrastructure investment.
Founded in 1999 by Chris and Matthew Herrmann, Far Edge intially focused on custom software development and IT support services for small business. Today, Far Edge delivers a range of services to clients of all sizes, including the development of world class software; workflow optimisation and systems integration; and providing IT Helpdesk and consumer electronics after-sales services.
Back to the link directory home page
Answering Service - Call CenterWe serve as an nationwide inbound call center and answering service for all industries. We answer for other companies in their business name. We provide services from secretarial to order entry.
IT SupportSagari providing professional IT Support and cloud computing services to small to medium sized businesses throughout the UK
Help Desk SoftwareDirectory of help desk software companies, products, and information.
Central Station SoftwareMicrokey offers complete central station software and billing solutions.
Knowledge Management SoftwareLeading provider of web based, customer support and documentation solutions, featuring our help desk software.
Free USB Data Recovery SoftwareCompany provides digital data retrieval service to save data loss due to unknowingly deletion of data or improper usage of device easily
ISS - Homepage
Customer service and online help desk software.
Help desk software is vital to the success of your help desk and customer support staff. Tracking and responding to help desk calls is faster and more efficient when using well designed help desk software. The design of this software comes from many years of help desk experience working in a help desk environment. All the basic tools for running a successful help desk are included in this help desk software package.
Automate your business and save time and money, using software to help run your business as efficiently and effectively as possible. Our business automation software can help you improve your customer service, increase your sales and improve your help desk, all with less effort, time and costs. Automation through the use of software is the key to growing your business and increasing your profits.
Explore the range of business software that we develop. We also resell other companies' software, that we feel to be of great benefit to your business. We also have a range of business courses and articles that you will find very helpful to your business.
IT Help Desk- Empowers IT Administrators to effectively manage trouble ticket requests with proven, scalable and flexible software to shorten the lifecycle of IT help desk issues. Realize a 42% efficiency gain by implementing a ticket tracking solution to manage help desk issues. Eliminate 15% of help desk calls by implementing a knowledgebase. Implement “enterprise” functionality at an SMB price point.
ScriptLogic Corporation is a leading provider of Desktop Management, Server Management, Active Directory Management, Exchange Email Management and Help Desk Management Software for IT professionals. With a product offering of more than 20 solutions, ScriptLogic provides a comprehensive approach for managing Windows Networks.
HelpMaster Pro helpdesk software provides a complete set of integrated helpdesk software modules to work across all communication channels within your enterprise. If you are doing business via the phone, email or web, HelpMaster Pro will help you to deliver outstanding customer service while at the same time allowing you to build a consolidated overview of your business needs and support information.
HelpMaster Pro is a unique template based helpdesk software solution, which allows you to combine and capture support, sales, marketing and feedback information from your customers via the use of a powerful workflow engine. Unlike other helpdesk software products that are just desktop (Windows) based, or only web based, HelpMaster Pro ships out-of-the box with both desktop and web products. This means that a HelpMaster Pro implementation covers all communication channels of your organization. You get the full power of a rich Windows application, plus the flexibility and portability of a web interface - all in the same helpdesk software.
Fully featured and extremely robust, HELPTiger is the ultimate web based Help Desk Software Solution. HELPTiger allows you to harness the power of the internet to manage all your internal and external issues. Track your Help Desk support calls 24 x 7 in your own branded and fully customisable HELPTiger Site. All you need is a web browser and an internet connection!
HELPTiger is the perfect way to allocate and track jobs within your organisation. Take HELPTiger into the boardroom and allocate jobs during your staff meetings. Our comprehensive, automatic email system will keep you, your staff and your selected clients up to date with helpful reminders when deadlines are not met. Utilise the power of our flexible HELPTiger Searching and Reporting to quickly locate issues company wide and to gain valuable insight into the effectiveness of your Company's Help Desk and Issue Management Processes.
A new version of Ilient's SysAid Free Help Desk Software is now available. This version is completely free, with no trial period, and no ads. SysAid Help Desk Software offers efficient, web based help desk. SysAid is the perfect choice for internal IT helpdesk software. However, if you are looking for external support helpdesk software - check out SysAid CSS.
With Ilient's free help desk software, you'll be able to: Self Service Portal - Let end users submit service requests via simple online forms; Sort, search through, and deal with service requests using an efficient methodology; Print reports on the state of your help desk; Communicate with users via Email, SMS, and instant messages; Utilize various features such as escalation, automatic notifications, a knowledgebase, and more.
To deliver great customer service you need a robust system that organizes and streamlines your helpdesk and emails, enabling your staff to deliver fast, accurate support. PerlDesk is trusted by over 7,000 companies worldwide to efficiently manage customer support services. This web-based help desk solution and email management software streamlines web- and email-based requests, improving customer support quality, efficiency, and response time.
An intuitive interface makes it easy for customers to ind answers in FAQs, troubleshooters, and articles instantly. Keep Customer Inquiries Moving - Automatically direct incoming emails and web requests to the right support staff.
Numara FootPrints is the service management solution to keep your organisation in step with the changing demands of your internal and external customers. FootPrints meets the need to adapt service delivery channels to achieve operational advantage, compliance, support customers and retain staff. Numara FootPrints is a future proof solution that will adapt to your business service needs.
Numara Track-It! is trusted by more than 48,000 businesses and is the most widely installed helpdesk software and asset management solution in the world. Thanks to its professional helpdesk software functionality, support is increased, communication with end users is improved and call management becomes more efficient. Numara Track-It! is the complete support tool-kit that provides practical answers to IT support situations.
An effective Help Desk, Service Request or Case Management System is becoming a critical success factor in a growing number of organizations. Businesses are constantly trying to find a more efficient way of providing full and well managed support throughout the cycle of managing their customers - this is where versaSRS HelpDesk can help.
Adaptable to a diverse range of business processes, versaSRS HelpDesk combines a browser-based interface with a database back-end globally accessible system. What makes versaSRS HelpDesk stand out from the crowd is its unique 'look and feel'. Although a browser-based application, versaSRS HelpDesk does not look like a traditional Webpage. Instead, it has been designed to look, behave and work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology.
An effective Help Desk, Service Request or Case Management System is becoming a critical success factor in a growing number of organizations. Businesses are constantly trying to find a more efficient way of providing full and well managed support throughout the cycle of managing their customers - this is where versaSRS HelpDesk can help.
Whether to support clients or internal users, versaSRS HelpDesk is a packaged application enabling organisations to quickly and effectively deploy comprehensive Service, Incident, Configuration and Service Level Management processes with a minimum investment in infrastructure. Based on the ITIL service management system (IT Infrastructure Library), and built using the Microsoft .NET Framework, versaSRS HelpDesk provides a flexible and scalable solution for managing service requests or case management processes and providing cost effective solutions to end users and customers.
Welcome to helpdesk.com, the definitive help desk software and CRM solutions directory on the Internet. Since 1995, helpdesk.com has been the service and support industry's leading online resource for helpdesk and CRM-related products and services, providing a one-stop knowledge and information portal for CRM, help desk, and IT professionals, users, and evaluators alike.
Understand and implement ITIL Service Support without shedding blood! The ITIL Heroes Handbook gives you a quick backgrounder on ITIL basics and dives deep into ITIL Service Support with examples drawn from real-world customers. It packs some action; you get to implement a Service Desk to understand how easy it is.
Welcome to the home of an open source trouble ticket system. Use this CGI script on your web site for everything from bug tracking and customer support to project management and to-do lists. Creating a trouble ticket is now as easy as submitting a web form, while the help desk software assigns unique number to each service request and saves it in the database to review at any time. Truly scalable solution: start with a plain text database, upgrade to the industry-strength MySQL or Microsoft SQL Server engine as your needs grow.
The "thank you for your interest" message is not enough today. Assure your customers that you have the procedure and no question will go into a black hole. The Trouble Ticket Express software will automatically produce easy to follow instructions how to submit follow-up messages and monitor ticket progress. Then it will broadcast e-mail notifications to all service operators announcing new customer inquiry.
Established in 1985 Coral Sea Software provides software products and services to customers in Australia, the USA, UK and many other countries around the world. SysMan is a full-featured IT helpdesk & facilities management system for organizations that need a proven cost-effective help desk software package that works "out of the box". SysMan provides a blend of features and benefits that combine to produce a powerful and cost-effective IT helpdesk & facilities management system that is easy to use, does the job and pays for itself over and over again.
Barracuda CRM delivers all of the features and facilities found in the biggest customer relationship management systems which cost hundreds of thousands of dollars. Barracuda provides a strategic profit centre that reduces sales and marketing costs, drives revenue growth and increases customer satisfaction - and it does it all without fuss and at a fraction of the cost.
EMC INFRA develops a 100% web architected solution - Infra - to automate IT Service Management processes in enterprise organizations. Infra is independently verified to the highest level of ITIL compatibility for Incident Management, Problem Management, Change Management, Release Management, Configuration Management, Service Level Management and Availability Management.
With a proven track record of implementation success in global enterprises across an international client base, Infra delivers the best upfront and ongoing value for comparative depth of functionality in the enterprise IT Service Management market.
Founded in 2001, Smartpath delivers asset, maintenance and help desk management solutions via web 2.0 software and Software-as-a-Service to give companies total visibility and control of their fixed and IT assets including the location, condition, value and status. Smartpath's flagship solution, Loc8, is a business control solution that enables companies to gain a consolidated view of their assets, meet statutory reporting and compliance requirements, mitigate risk, manage asset additions, disposals and transfers, control procurement and maintenance costs and leverage the value of assets throughout their organisation.
Headquartered in Sydney with an office in Melbourne, Smartpath works internationally across all industries, predominantly engineering, facilities management (FM), energy, health, IT, petro-chemical, resources, manufacturing, transportation, building and construction and government.
If your business could benifit from an expertly tailored IT solutions and if you want a robust, future-proof, cost-effective IT solution that delivers results? Auscomp can help you. Our experience in building complex business productivity and ecommerce applications ensures we can successfully deliver the largest or smallest projects, and reduce project cost and duration.
Service Offerings: strategic consulting, project management, web site development, system design & development, application development, solutions implementation, online marketing, ongoing support services.
Far Edge provides a wide range of support services, from helpdesk and system administration through to hosting services and medium-scale call centre functions. Our staff are experienced with both Linux and Microsoft Windows operating systems and consumer electronics products. We are experienced in implementing open-source solutions, providing our clients with reliable and high-quality defect tracking, ISO certification, timesheeting and issue-ticketing systems. Where no open-source solutions are available, we cna evaluate commercial products and reduce the inherent risk in IT infrastructure investment.
Founded in 1999 by Chris and Matthew Herrmann, Far Edge intially focused on custom software development and IT support services for small business. Today, Far Edge delivers a range of services to clients of all sizes, including the development of world class software; workflow optimisation and systems integration; and providing IT Helpdesk and consumer electronics after-sales services.