service management software

service management software

Office Tech Services supplies the most affordable and proven packaged service management automation solutions for small to medium sized business.
If you are -

just starting up a one-man service business, or are a multi-branch corporation
new to computer technology, or have IT experience or support resources
providing workshop service, or sending field technicians to install, service and maintain equipment of any kind
desperately short on time with limited admin support, or you have departmental assistance at hand
and
whether you have just one service technician, or teams of engineers, maybe in distant locations
The low-cost solution for smaller companies with less than twelve technicians.
Generates and dispatches work orders
Maintains Customer records, contract details and equipment history.

Invoices sales, service and contracts.

Inventory catalog and Reporting.

Works with QuickBooks, MYOB and many other accounting applications.

No on-site training necessary.

Very affordable and practical.
Plus an upgrade path to Miracle Service Accent as your business grows.
…Miracle Service will give you much better value for your dollar than any alternative.
 

LOWEST COST MS ACCESS®...
Miracle Service is for any small service business processing less than 75 service jobs per day.
The familiar Microsoft Access database makes it the ideal automation solution, particularly when you have limited staff time or IT experience and can't spare management resources on administration.

Modules for different industries make Miracle Service the most affordable of all service management solutions for small business.
Miracle Service now also has low-cost 2-way internet and PDA dispatch options.

  For more information and pricing click here.



Streamline service response, increase the number of calls per day and reduce costly call-backs
Take service calls faster, more accurately and with access to previous service history.
Display customer information while the call is being received, including credit status
Advise if a service contract applies, and display contract details, priority and entitlements
Wirelessly dispatch field technicians via SMS or 2-way PDA communication
Permit customers to place service calls and monitor progress via the internet
Save Administration Cost and Time
Display the current and projected status of every job, including all contract and PM commitments
Generate invoices, purchase orders and reports that can be immediately faxed or emailed.
Cut data input time for customers, suppliers, equipment, etc. with a unique import wizard.
Automatically update your MYOB, QuickBooks or Sage accounting ledgers using export links for invoices and purchase orders. No double entry
Increase Contract Profitability
Report the profitability of service contracts as a guide to renewal and pricing
Automatically process contract renewal invoicing.
Process an unlimited variety of service contract conditions, period or meter billing, and payment schedules
Use Reports for Better Management. More than 100 reports for precise management control
Reports for precise management control, e.g. parts usage, technician productivity, profitability of contracts, and more
Service frequency by model and call-out, to diagnose and identify equipment failure trends.
Summarise the number of calls, labour and travel hours, labour and travel dollars, and average labour hours and labour charge by job and date
Office Tech Services Pty Ltd
PO Box 239 Willoughby,
NSW 2068 Australia

Tel. +61 2 9958 3276
Fax. +61 2 9958 7897
Email - ots@officetech.com.au
Home Miracle Service Site map Links Design - S.E.O. Technologies

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Office Tech Services
We supply the world's leading service management software solutions...

   
  • For large enterprises, including those with regional or multi-branch requirements.
  • An automated SQL powered Service department.
  • Totally comprehensive service management, including dispatch and helpdesk.
  • Unlimited customizable profitability and performance reporting. Optional internet access for Customers and remote workers, with SMS or two-way wireless.
  • Readily integrated with any existing enterprise application. And with multi-language and multi-currency capability.

  • The low-cost solution for smaller companies with less than twelve technicians.
  • Generates and dispatches work orders.
  • Maintains Customer records, contract details and equipment history.
  • Invoices sales, service and contracts.
  • Inventory catalog and Reporting.
  • Works with QuickBooks, MYOB and many other accounting applications.
  • No on-site training necessary.
  • Very affordable and practical.
  • Plus an upgrade path to Miracle Service Accent as your business grows.
Streamline service response, increase the number of calls per day and reduce costly call-backs
Take service calls faster, more accurately and with access to previous service history.
Display customer information while the call is being received, including credit status
Advise if a service contract applies, and display contract details, priority and entitlements
Wirelessly dispatch field technicians via SMS or 2-way PDA communication
Permit customers to place service calls and monitor progress via the internet
Save Administration Cost and Time
Display the current and projected status of every job, including all contract and PM commitments
Generate invoices, purchase orders and reports that can be immediately faxed or emailed.
Cut data input time for customers, suppliers, equipment, etc. with a unique import wizard.
Automatically update your MYOB, QuickBooks or Sage accounting ledgers using export links for invoices and purchase orders. No double entry
Increase Contract Profitability
Report the profitability of service contracts as a guide to renewal and pricing
Automatically process contract renewal invoicing.
Process an unlimited variety of service contract conditions, period or meter billing, and payment schedules
Use Reports for Better Management. More than 100 reports for precise management control
Reports for precise management control, e.g. parts usage, technician productivity, profitability of contracts, and more
Service frequency by model and call-out, to diagnose and identify equipment failure trends.
Summarise the number of calls, labour and travel hours, labour and travel dollars, and average labour hours and labour charge by job and date
About our software...
Our software solutions are complete service management software solutions, with dispatching, equipment contracts, billing, preventive maintenance scheduling and much more built in to the application.

Suitable industries...
Used by more office equipment dealers than any other Windows based solutions, Miracle Service and Miracle Service Accent are currently used in over 20 different industries by companies that schedule staff, repair or invoices for work performed. 

If your service department schedules preventative maintenance, repairs or servicing on any of the following equipment, then our software is probably just what you're looking for...
   
Medical Equipment, Point of Sale Equipment, Printers, HVAC Equipment, Sprinkler Equipment, Internet Service Providers, Computers, Telephones, Fax Machines, Plumbing, Pool Equipment, School Boards, Copiers, ATM Bank Machines, Coin Counters, Audio Equipment, Electrical equipment...and many others.

Suitable for all size organisations...
Our software is also used by small and mid-size businesses all the way through to the satellite offices of several multi-national organizations, and is appropriate for use by any business that employs technicians - e.g. office equipment and copier dealers, HVAC, security installations, computer and phone systems etc..